When you receive the goods, please check that you have not received the wrong order or that the goods are not missing.
[Regarding initial defects]
We take every precaution to ensure the quality of our products, but in the unlikely event of damage or defects, we will accept returns or exchanges. In such cases, we will bear the return shipping costs.
Be sure to contact us by email or chat within 7 days of receiving the goods.
Please do not dispose of cardboard boxes and other materials used for packaging until you have confirmed that the goods are not defective.
We will do our best to respond as soon as possible, but please note that we may not be able to replace the item immediately due to stock availability.
For refunds in the case of returns due to defective goods, the refund will be made to the account specified as soon as the return of the goods has been confirmed.
Please note that returns or exchanges cannot be accepted under any circumstances after 8 days from delivery.
[Cancellations, returns and exchanges for reasons attributable to the customer]
Please note that we cannot accept any returns or exchanges after the product has been shipped for the customer's own reasons (other than initial defects or incorrect delivery).
'Cooling-off' is a system applicable to door-to-door sales. Cooling-off is not obligatory for mail order sales.
The cooling-off system does not apply because our shop is a mail order service accessed by the customer. Please understand this in advance.
The customer is responsible for return shipping costs in the event of a strong request for cancellation or return. Please return the goods prepaid. However, we do not accept returns of food or opened products.
Once the returned goods have arrived at our shop and we have confirmed that there are no particular problems, we will process the refund after deducting the actual shipping costs for shipping the goods, the bank transfer fee for the refund and the cost of packaging materials.
The following cases are examples of "returns for customer convenience".
Returns with no particular reason.
Returns for reasons that deviate from the bounds of common sense, such as "the texture or colour of the product is slightly different" or "there is a small flaw in the unpackaged product that cannot be seen without a closer look".
Returns due to reasons such as not being able to wait when it takes time to replace a product or part due to initial defects.
Returns for reasons such as "bigger than expected", "heavy/light", "strong smell", "lack of confidence in assembling", etc.
Returns due to reasons such as: - Arrival date and time has changed.
Returns for reasons such as the instructions are difficult to understand or parts such as screws for installation are not included.
Cancellations, returns and exchanges not possible
The following eligible products cannot be cancelled, returned or exchanged.
Products that have been used more than once by the customer.
Products that have been used by the customer at least once.
Products that have been soiled or damaged by the customer.
Products that have been used by the customer at least once, products that have been soiled or damaged by the customer, products that have been used by the customer at least once.
Foodstuffs and beverages
Cosmetics that have been opened.
[Regarding long-term absence or refusal of receipt]
If you are not at home when the goods are delivered
If you have received an email (On Demand Delivery Service) from the delivery company to your registered email address, please instruct the delivery company to re-deliver the goods.
If the delivery company calls the registered telephone number, please instruct them to re-deliver the goods.
If there is an absence note, please make sure to contact the respective courier office listed directly within three days.
Please ensure that the customer is responsible for picking up the goods sent to them.
If you have any problems dealing with the local delivery company, please contact us.
Our dedicated staff will support you until the delivery of your goods.
In the unlikely event that the parcel is not picked up after the storage period for unattended parcels, it will be destroyed or returned to us at the discretion of the delivery company.
Please note that you will be charged for the necessary expenses [return shipping costs (different amount from the shipping costs listed on the product page) + agency fees + labour costs + packing materials, etc.].
When the receipt is refused due to delivery delays, customs duties, etc.
Please note that in this case, as above, you will be charged for [return shipping costs (different amount from the shipping costs stated on the product page) + agency fee + labour costs + packing materials, etc.].
In the case of acts that cause inconvenience or damage, such as orders placed using fictitious or other people's personal information (name, address, telephone number, etc.) without their permission.
If the above malicious act causes inconvenience or damage to our shop or many good customers, we will immediately submit a damage report to the police, request the provider to disclose the information from the police, or our shop will apply to the court for a provisional disposition of disclosure, exercise the disclosure order, identify the person who ordered the mischief, and claim compensation for damages. We will.
[Compensation for damage during delivery]
If the goods are found to be damaged or broken due to damage during delivery, the
Please contact us within 3 days as the following standard insurance policies apply.
*You will need to provide us with photographs of the damaged goods and packaging materials.
DHL Standard Insurance.
（DHL's insurance coverage shall be limited to the lower of (1) the current market value of the contents of the shipment or the value declared by the shipper, or (2) an amount calculated from 19 SDR per kilogram (approximately 26 US dollars per kilogram). This limitation provision shall also apply to all means of carriage (except when carried by land carriage as provided below).
FEDEX Standard Insurance.
Our liability for loss, damage or delay to the shipment shall be limited to the greater of USD 100 per shipment or USD 20 per kilogramme of weight.
The exact limitation is set out in the Special Drawing Rights (FEDEX). The exact limit is expressed in Special Drawing Rights (SDRs) or local currency and the exact amount depends on the place of shipment and currency.
